frequently asked questions

he easiest way is to give us a call. You can reach us at: +43 5552 20814

No, all customs clearance costs will be paid by us as the sender. No other costs will be added to the amount paid in checkout.

All our shipments are sent by DPD or other trusted local courier services with a trackable service. Once your order is shipped, you will receive a confirmation email with tracking information. You can track your shipment online using the link you receive with this shipping confirmation.

The shipping costs vary depending your destination country. The shipping costs are shown in the shopping cart as well as at the checkout. You can find more information about your shipping costs here.

• From 50 EUR in Austria
• From 75 EUR in Belgium, Denmark, Germany, Italy, Luxembourg, Netherlands, Slovakia, Slovenia, Czech Republic and Hungary
• From 100 EUR in Finland, Croatia, Poland, Romania and Sweden
• From 125 EUR in Lithuania and Romania
• From 150 EUR in Bulgaria, Estonia, Ireland, Latvia and Spain
• From 250 EUR to Liechtenstein, Norway, Portugal, Switzerland and the United Kingdom

If you have not yet reached the threshold for free shipping, there is an entry in the shopping cart and in the checkout, which shows you the remaining value for free shipping.

More information about the free shipping thresholds in other currencies can be found here.

Our standard shipping within Austria takes 1-2 business days on average. Shipping to all other countries takes on average 2-5 business days.

Aquarylic guarantees the highest quality for all its products. Made by artists for artists, we want you to experience the same joy for color that we experience every day. If you are unhappy with your purchase, we will send you a prepaid return label. Simply return the products to us within 60 days of receipt. We will refund you the full original purchase price. For more information about the return policy, click here.

E-mail address to contact us regarding your return: office@aquarylic.com

Yes, in case of return you will receive a prepaid return label from us. You have 60 days from receipt of the goods to return the goods.

For products purchased at art supply stores, please contact the retailer directly if you wish to return the product.

We offer international as well as country-specific payment options. You can find more detailed information here

The payment by invoice or installment payment is sent directly to our payment service provider Klarna. As soon as the goods have been shipped to you, you will receive all information about the payment from Klarna by e-mail.

If you have any questions, please do not hesitate to contact us by phone at +43 5552 20814 or by e-mail at office@aquarylic.com.

You will receive the invoice by e-mail with your order confirmation. If you no longer have access to your invoice, you can contact us by e-mail at office@aquarylic.com with your order number.